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A rewarding career in hospitality

By 22nd July 2021Articles, Lifestyle, News

The beauty of a career in hospitality is the variety it brings with no two days being the same. This, coupled with the camaraderie of being part of a team, and the chance to work in so many beautiful locations, make for an interesting career.

Several staff, each working at a Pride of Britain member hotel, highlight the reasons why they relish working in hospitality:

Graeme – Restaurant Director, Hambleton Hall, Rutland

Having worked his way up from waiter to Restaurant Director, Graeme has worked at Hambleton Hall for 38 years! During this time, his aim has been to rise to the challenge of providing consistently high levels of service on a daily basis and having a real sense of satisfaction when achieving this with his team.

Graeme comments, “A career in hospitality is hugely satisfying as you are in the privileged position of looking after guests’ landmark celebrations, as well as those taking a short break away from the daily grind.

“In hospitality there are many opportunities for ambitious people who might not want to go to university. There is a great sense of fun and team spirit with many lasting friendships being formed in the workplace.”

Philippa – Operations Manager, Grantley Hall, North Yorkshire

Philippa started at Grantley Hall as a waiter in Fletchers Restaurant and has progressed to Duty Manager within two years. The role is varied, and the end goal is that guests leave happy. Philippa loves everything about her job from meeting people from all walks of life to providing an exemplary experience for every guest. Grantley Hall has provided the perfect training ground as her role from waiter developed into a breakfast supervisor, and this was followed by the chance to work in several of the hotel’s restaurants, then in the spa and on reception. This has provided Philippa with an excellent overview of the running of Grantley Hall and the chance to join the operations team.

Philippa comments, “I love everything about my job, especially after Covid. It’s so exciting to create guest experiences and see people having a good time. It has something for everyone  and I love not sitting at a desk all day. If you are a people person there are so many options!” 

Natalie – Demi Chef de Rang, Whatley Manor Hotel and Spa, Wiltshire

A chef de rang is the waiter in charge of a specific section in a restaurant – usually working under the maître d or head waiter. Natalie returned to Whatley Manor in September 2020 having previously worked at the hotel five years ago, and her role as Demi Chef de Rang means that she is responsible for the customers in Grey’s Brasserie.

Natalie enjoys all aspects of her job from chatting to customers, serving afternoon tea or dinner, and seeing guests enjoy their time at Whatley Manor.

Natalie comments, “The first week back after lockdown in May demonstrated the staff’s exceptional teamwork; we pulled together like a family despite there being several new members of staff. Seeing guests chatting and having memorable experiences is one of the most rewarding aspects of the job.”

Steve – Gardener and Groundsman, Calcot & Spa, Gloucestershire

Having held the role of gardener and groundsman at Calcot & Spa for an impressive 33 years, Steve is responsible for ensuring that the hotel’s 220 acres of the manicured gardens and rolling countryside are kept in tip top condition.

Steve is passionate about encouraging guests and staff to make the most of the wonderful grounds that are available to them.

Steve comments, “I love to encourage everyone at the hotel to get outside and enjoy the gardens whenever they can. We have also set up wellbeing walks in the grounds which are proving to be extremely popular.”

Abbi – Reception & Reservations Manager, The Nare Hotel, Cornwall

Abbi joined The Nare as an 18-year-old and in five years has been promoted to the role of Reception & Reservations Manager.  Along the way, she has made lifelong friends, had many wonderful role models and developed an undivided love and passion for the hospitality industry, especially within luxury hotels.

Abbi comments, “I’ve learnt so many life skills, a strong work ethic, and I’ve learnt so much about myself and what I am capable of. There’s no other feeling that matches that of loving your job.”

Owen – Chef at Gilpin Hotel & Lake House, Cumbria

In July 2018, Owen joined Gilpin Hotel & Lake House as a demi chef de partie and this was followed by a promotion to sous chef after three years at the age of 22.  One of the reasons why Owen finds the role so inspiring is the unique cooking style in both restaurants (Michelin-starred HRiSHi, Hrishikesh Desai, and Gilpin Spice) which have really enabled him to develop his skills. Working as a chef has given him a whole new mindset about what it means to be a chef.

Owen comments, “There are roles for everyone, across all levels and lifestyles; it’s all I have ever wanted to do.”

Daisy – Senior Spa Receptionist, Lucknam Park Hotel & Spa, Wiltshire

With three years under her belt at Lucknam Park, Daisy has a real love of the hospitality industry and, working with fun, vibrant people, which makes coming to work every day so enjoyable.

Her favourite parts of the role are to make someone’s day and ensuring that they have a wonderful experience in the spa.

Daisy comments, “There is a real creativity within the role that I do; I am always coming up with new ways of making guests’ experiences that much more memorable.”

Tara – Sales & Marketing Director, Bovey Castle, Devon

Tara’s career began in an events role which then progressed into sales and marketing before Tara was appointed Sales & Marketing Director of Bovey Castle in 2011.

Tara loves working in hospitality for many reasons; it’s a young, fast-paced business which is always evolving and there is always something new to learn. The development of artificial intelligence (AI) and new IT procedures have really moved the industry forward.

Tara comments, “First and foremost, working in hospitality means working with an encouraging and supportive network of fantastic people who are generous with their ideas – even our competitors often share helpful information.”

For further advice about getting in to hospitality please visit our careers page:

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